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FAQ

fi-5110EOXM

	FAQ for ScanSnap Mac


	(1)	I cannot install ScanSnap Manager on my ScanSnap.
	(2)	What operating systems (OS) support this scanner?
	(3)	Does the fi-5110EOXM work on Windows Operating Systems?
	(4)	Does the fi-5110EOXM operate in G3 mode?

fi-5110EOX2

	Before you buy


	(1)	What are the differences between the old (fi-5110EOX) and the new (fi-5110EOX2) ScanSnap?
	(2)	Where can I purchase "ScanSnap"?
	(3)	Can I use "ScanSnap" with software other than that which it comes bundled with?
	(4)	Do you make any scanners which support TWAIN?
	(5)	Is ScanSnap sold at a discount if it is not bundled with application software (such as Acrobat)?
	(6)	What document sizes can be scanned with ScanSnap fi-5110EOX2?
	(7)	Can "ScanSnap" scan newspaper or magazine articles?
	(8)	Can "ScanSnap" scan photographs?
	(9)	Can "ScanSnap" read characters on paper documents, other than business cards, using its CardMinder™ software?
	(10)	Can I search text data in PDF image created by "ScanSnap"?
	(11)	Where can I purchase consumables?
	(12)	Are there any plans for "ScanSnap" to support Mac operating systems?

	When setting up your scanner


	(1)	Should I take any precautions prior to connecting "ScanSnap" to a USB port?
	(2)	"ScanSnap" is not listed as a TWAIN source in the application software I use. Why?
	(3)	Why does a "restriction message" appear on my monitor that prevents me from using my ScanSnap?
	(4)	How are files created when scanning documents in batches?
	(5)	Is there anything I should be aware of when using the "automatic image de skew" and/ or "Allow automatic image rotation" features?
	(6)	Why does the ScanSnap Manager icon not appear in the task tray?

	Once you have started


	(1)	What kind of compression rate can I achieve with "ScanSnap"?
	(2)	What scanning resolution can I choose from?
	(3)	Which document sizes can be detected automatically?
	(4)	How large is a saved image file?
	(5)	How does "ScanSnap" attach names to file? Can this process be customized?
	(6)	Can I darken the colors of scanned images?
	(7)	Why are both sides of some scanned images cut off when "Automatic detection" has been activated?
	(8)	Does ScanSnap include any application software that is good at handling scanned images?

	Others


	(1)	When I turn my PC on, why does the following message appear on my monitor, "The session switching notice cannot be received"?
	(2)	Why do vertical lines or stains appear on scanned images?
	(3)	Why aren't PDF files on websites displayed while the "PDF Thumbnail View" function is activated?
	(4)	How can I reduce miss feed (double feed) problems?

	ScanSnap Carrier Sheet


	(1)	How could I learn more about "Carrier Sheets"?
	(2)	The size of the image created by my ScanSnap differs from that of the actual document. How can I correct this?
	(3)	Sometimes images created by my ScanSnap do not contain all of the details included in the original document. Why does this happen?
	(4)	How can I remove shadows appearing along the edges of scanned images?
	(5)	How can I remove black lines that appear along image edges when scanning in black and white?
	(6)	Although I have set my ScanSnap for "Automatic blank page removal", it continues to create blank images. Why does this happen?
	(7)	What can I do when gaps or lines appear between the two "stitched" images?

	ScanSnap Organizer


	(1)	How can I learn more about "ScanSnap Organizer"?
	(2)	Where does ScanSnap usually save image files? Can "ScanSnap Organizer" save these files on a network where they can be shared?
	(3)	Why does my ScanSnap take so long to display images?
	(4)	What do I do when an error prevents me from moving a file that I am currently viewing with ScanSnap's thumbnail application?
	(5)	What do I do when "ScanSnap Organizer" does not display the correct thumbnail image or when this application freezes?
	(6)	What do I do when the "Cannot locate linking application" message appears when I am trying to print a JPEG file?
	(7)	Why does the image saved in the "My ScanSnap" folder change when I use the "Organizer icon" to drag and drop it?

	CardMinder™


	(1)	When I create data using CardMinder™ and import that information into Microsoft Excel, numeric data (such as telephone numbers) appearing in the spreadsheet differs from the numbers printed on the original document.

	Before you buy


	(1)	What are the differences between the old (fi-4110EOX2) and the new (fi-5110EOX) ScanSnap?
	(2)	Where can I purchase "ScanSnap"?
	(3)	Can I use "ScanSnap" with software other than what which it comes bundled with?
	(4)	Do you make any scanners which support TWAIN?
	(5)	Is ScanSnap sold at a discount if it is not bundled with application software (such as Acrobat)?
	(6)	What document sizes can ScanSnap fi-5110EOX be set to scan?
	(7)	Can "ScanSnap" scan newspaper or magazine articles?
	(8)	Can "ScanSnap" scan photographs?
	(9)	Can "ScanSnap" read characters on paper documents, other than business cards, using its CardMinder™ software?
	(10)	Can I search text data in PDF images created by "ScanSnap"?
	(11)	Where can I purchase consumables?
	(12)	Are there any plans for "ScanSnap" to support Mac operating systems?

	When setting up your scanner


	(1)	Should I take any precautions prior to connecting "ScanSnap" to a USB port?
	(2)	"ScanSnap" is not listed as a TWAIN source in the application software I use. Why?
	(3)	Why does a "restriction message" appear on my monitor that prevents me from using my ScanSnap?
	(4)	How are files created when scanning documents in batches?
	(5)	Is there anything I should be aware of when using the "automatic image de skew" and/ or "Allow automatic image rotation" features?
	(6)	Why does the ScanSnap Manager icon not appear in the task tray?

	Once you have started


	(1)	What kind of compression rate can I achieve with "ScanSnap"?
	(2)	What scanning resolution can I choose from?
	(3)	Which document sizes can be detected automatically?
	(4)	How large is a saved image file?
	(5)	How does "ScanSnap" attach names to file? Can this process be customized?
	(6)	Can I darken the colors of scanned images?
	(7)	Why are both sides of some scanned images cut off when "Automatic detection" has been activated?
	(8)	Does ScanSnap include any application software that is good at handling scanned images?

	Others


	(1)	When I turn my PC on, why does the following message appear on my monitor, "The session switching notice cannot be received"?
	(2)	Why do vertical lines or stains appear on scanned images?
	(3)	Why aren't PDF files on websites displayed while the "PDF Thumbnail View" function is activated?
	(4)	How can I reduce miss feed (double feed) problems?

	CardMinder™


	(1)	When I create data using CardMinder™ and import that information into Microsoft Excel, numeric data (such as telephone numbers) appearing in the spreadsheet differs from the numbers printed on the original document.

fi-4110EOX2

	Before you buy


	(1)	Where can I purchase "ScanSnap"?
	(2)	Can I use "ScanSnap" with software other than what which it comes bundled with?
	(3)	Do you make any scanners which support TWAIN?
	(4)	Are there any plans for "ScanSnap" to support Mac operating systems?
	(5)	Can "ScanSnap" scan newspaper or magazine articles?
	(6)	Can "ScanSnap" scan photographs?
	(7)	Can I conduct searches of PDF text data that has been created by "ScanSnap"?
	(8)	Can "ScanSnap" read characters on paper documents, other than business cards, using its CardMinder™ software?
	(9)	Is ScanSnap sold at a discount if it is not bundled with application software (such as Acrobat)?
	(10)	What document sizes can ScanSnap fi-4110EOX2 be set to scan?
	(11)	Where can I purchase consumables?

	When setting up your scanner


	(1)	Should I take any precautions prior to connecting "ScanSnap" to a USB port?
	(2)	"ScanSnap" is not listed as a TWAIN source in the application software I use. Why?
	(3)	Why does a "restriction message" appear on my monitor that prevents me from using my ScanSnap?
	(4)	How are files created when scanning documents in batches?

	Once you have started


	(1)	What kind of compression rate can I achieve with "ScanSnap"?
	(2)	What scanning resolutions can I choose from?
	(3)	Which document sizes can ScanSnap automatically detect?
	(4)	Why are the outside edges of images produced by ScanSnap occasionally cut off when "Automatic page size detection" is used?
	(5)	How large is a saved image file?
	(6)	How does "ScanSnap" decide how to name a file? Can it be customized?
	(7)	Does ScanSnap include application software that is good at handling scanned images?

	Others


	(1)	Does ScanSnap have a power switch?
	(2)	When I turn my PC on, why does the following message appear on my monitor, "The session switching notice cannot be received."
	(3)	How can I reduce multiple-feed (double feed) problems?
	(4)	Why do vertical lines or stains appear on scanned images?
	(5)	Why aren't PDF files on websites displayed while the "PDF Thumbnail View" function is activated?

	CardMinder™


	(1)	When I create data using CardMinder™ and import that information into Microsoft Excel, numeric data (such as telephone numbers) appearing in the spreadsheet occasionally differs from the numbers printed on the original document.

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