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FAQ - fi-5110EOX |
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| When setting up your scanner (3) |
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Why does a "restriction message" appear on my monitor that prevents me from using my ScanSnap? |
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If such a message appears, begin by trying the following countermeasures in the order they are written in.
- Unplug the unit and plug it in again. If the problem persists, proceed to number 2.
- Close the ScanSnap monitor and re-open it. If the problem persists, proceed to number 3.
- If you use a USB hub, try connecting your ScanSnap directly to the PC. If the problem persists, proceed to number 4.
- If your PC has two or more USB ports, try connecting your scanner to another port. If the problem persists, proceed to number 5.
- Re-boot your PC.
If the problem persists after trying all of the previous countermeasures, uninstall and reinstall the ScanSnap Driver using the following procedure.
- Make sure that the ScanSnap is turned on and it is connected to your PC.
- If your ScanSnap is listed in the Device Manager as "Unknown USB Device", delete it. You can confirm your ScanSnap using the control panel.
- If the ScanSnap monitor is opened, close it.
- Remove the ScanSnap driver from "Add/Remove Programs" in the Control Panel as outlined in Chapter 4 "Uninstalling ScanSnap" in the ScanSnap fi-5110EOX Operator's Guide.
- Do not re-boot your PC. Delete the SCANSNAP_PRV.PRP file.
[In the case of Windows2000, WindowsXP]
C:¥Documents and Settings¥<user name>¥Application Data¥PFU¥ScanSnap
[In the case of Windows98, WindowsME]
C:¥Program Files¥PFU¥ScanSnap Monitor
- Delete the following files if they are remaining in the ¥Inf¥ sub-folder under the windows folder.
- PFUSSUSD.INF
- PFUSSUSD.PNF
The Inf folder is a hidden folder. If you cannot find it, change the setting in the folder options of your explorer.
- Disconnect the ScanSnap from your PC
- Reboot the PC.
- Reinstall the ScanSnap Driver.
- Reboot the PC.
- Connect the ScanSnap to the PC and verify that ScanSnap is operating properly.
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