Paper jam occurred.
Open the ADF top section and remove the document.

Cause

Possible causes are:

• Paper jam occurred inside iX500.
• You tried to scan a document longer than the standard page length.

Resolution

Perform the following:

• Open the ADF top section on iX500 to remove the document inside.
• You cannot scan a long page document with ScanSnap Connect Application.
  To scan a long page document, use Scan to Mobile on the computer.