The password for the destination is unknown.

Cause

Possible causes are:

• You have set up no password.
• You have forgotten the password.

Resolution

Perform the following:

• To connect to a computer running on Windows
  Set up a password from the [Scan to Mobile - Basic] dialog box of Scan to Mobile.
  If you have forgotten the password, set up a new password because there will be no way to confirm it.
  For details, refer to the Scan to Mobile Help.
• To connect to a Mac OS
  Set up a password from the [Scan to Mobile - Basic] window of Scan to Mobile.
  If you have forgotten the password, set up a new password because there will be no way to confirm it.
  For details, refer to the Scan to Mobile Help.
• To connect to iX500
  Set up a password from the [Mobile connection setting] window of the ScanSnap Wireless Setup Tool.
  If you have forgotten the password, you can confirm it by selecting the [Show password] checkbox.
  For details, refer to the ScanSnap Wireless Setup Tool Help.